Effective Date: 27th June 2025.
Service Provider: Playlabs (referred to as "we", "us", or "our")
These Terms and Conditions ("Terms") govern your access to and use of Playlabs, a web-based mobile gaming service offered via Direct Carrier Billing (DCB) in the United Kingdom. By using the Service, you agree to these Terms.
Playlabs is a telecom value-added service (VAS) providing users with access to online games, mobile entertainment, and gaming content via web browsers on mobile devices. The service is accessible through mobile networks and is billed via Direct Carrier Billing (DCB), which allows charges to be added directly to your mobile phone bill or deducted from your prepaid balance.
To use the Service, you must:
You may cancel your subscription at any time by:
Unsubscribing will stop future billing but will not refund past charges unless required by law.
We may offer free trials. At the end of the free trial, the regular subscription charges will automatically apply unless you cancel before the trial period ends. Only one free trial per mobile number is permitted.
By using the Service, you agree to:
We reserve the right to suspend or terminate accounts violating these Terms.
All games, text, graphics, music, videos, and software on Playlabs are protected by intellectual property rights owned by Playlabs or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the Service content for personal, non-commercial use only.
We strive to maintain 24/7 access to the Service but do not guarantee uninterrupted or error-free performance. Access may be limited due to network availability, maintenance, or unforeseen technical issues.
We respect your privacy. Data collected (e.g., mobile number, device type, usage data) is used to deliver, manage, and improve the Service and may be shared with your mobile network provider for billing and service purposes.
For full details, please refer to our Privacy Policy.
To the fullest extent permitted by law:
We reserve the right to modify these Terms at any time. Updates will be posted on our website and may also be communicated via SMS. Continued use after updates constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
If you have any questions, need help, or wish to unsubscribe, contact us via:
You may incur additional costs (such as mobile data charges) from your network provider. Playlabs is not responsible for these charges.
If you believe you were charged in error, please contact customer support within 30 days of the charge. Refunds may be issued at our discretion or as required by UK consumer protection law.
Thank you for using Playlabs. Your satisfaction is important to us.